Privacy Policy
This policy explains the data we collect, how we use it, and your choices.
Information We Collect
We collect account details you provide (name, email, country), learning signals (enrolled courses, lesson progress, quiz results), and communications (support tickets, feedback forms). Technical data includes IP address, device type, browser version, time zone, and approximate location derived from IP. We also gather cookie identifiers and localStorage flags used strictly to remember preferences and provide core functionality.
- Account identifiers: name, email, internal user ID.
- Usage data: pages viewed, session duration, scroll-depth, and course completion timestamps.
- Support data: messages, attachments metadata, and resolution history.
- Optional marketing preferences and opt-in timestamps.
How We Use Information
We use personal data to deliver our courses, personalize learning paths, analyze performance to improve content, and provide customer support. We may send essential service emails (receipts, critical updates) and optional learning tips or offers if you opted in. Aggregated, anonymized analytics help us understand trends without identifying you.
We do not sell personal information. We only share data with vetted processors required to run our platform, bound by strict data processing agreements.
Legal Bases for Processing
Depending on your location, we process data under one or more of the following bases:
- Contract: to provide the courses and services you requested.
- Legitimate interests: to secure our platform, prevent fraud, and improve user experience.
- Consent: for non-essential cookies and marketing communications.
- Legal obligation: to maintain financial records and comply with law enforcement requests where applicable.
Data Retention
We retain personal data for as long as necessary to provide the service and fulfill the purposes outlined here. Account and purchase records are kept for up to 7 years to satisfy tax and audit requirements. You may request deletion of non-essential data at any time, subject to legal holds.
Security Measures
We employ encryption in transit (HTTPS), routine access reviews, and principle of least privilege for staff tools. We continuously monitor for suspicious activity and maintain regular backups. While no method is 100% secure, we strive to protect your data using industry best practices.
International Data Transfers
When transferring data across borders, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) and equivalent mechanisms, and we assess vendor security practices and jurisdictional risks.
Children’s Privacy
Our services are not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided data, contact us to delete it promptly.
Analytics
We may use privacy-focused analytics that aggregate usage and avoid tracking across sites. Data is used to understand which lessons need improvement and to improve navigation. You can opt out of performance cookies through the cookies panel.
Do Not Track
Many browsers offer a “Do Not Track” (DNT) signal. Because there is no industry consensus on how to respond to DNT, we treat DNT as a request to avoid non-essential tracking and respect your explicit cookie preferences.
Your Rights
You may request access to the data we hold about you, ask for correction, deletion, or restriction, and object to certain processing, including direct marketing. To exercise these rights, open a request via the “Data Request” button below. We will verify your identity and respond within statutory deadlines.
Typical response time: under 30 days.
Changes to This Policy
We may update this policy to reflect changes in law or our services. Material updates will be highlighted at the top of this page and, where appropriate, notified by email. The “Next review” indicator above shows our scheduled review cadence.
Contact
Email: [email protected]. For time-sensitive requests, you may also reach us by phone at +1 (415) 734-9827. Postal inquiries should include your account email and a description of your request so we can verify your identity efficiently.